Terms & Privacy Policy

Terms of Use

When Using Our Website

When you create an account as a User, or order as a Guest, you must provide us with information that is accurate, complete, and current, including your name, current address, a valid email address, and any other information needed in order to complete the process.  
 
You understand that you are entirely responsible for safeguarding the User ID (email address) and the Password that you use and for any activities or actions under your account. You agree not to disclose your password to any third party. We will not be liable for any loss that you incur as a result of someone else using your account or your password.
 
By using this Website, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given your consent to allow any of your minor dependents to use this site. We do not knowingly solicit or collect information from any individuals under the age of 13, nor do we provide any of our Goods or Services to individuals under the age of 13. If you believe that we have inadvertently collected any such information, or provided any such Goods or Services, please contact us immediately so that we may delete the information.

Refunds

We always strive to serve fresh, delicious meals with strict standards of quality and accuracy. If for some reason we have provided you with an incorrect order, please contact us by telephone or by coming into the store as soon as you notice the discrepancy. We will do everything we can to quickly correct the issue.  We also appreciate feedback if you are otherwise unsatisfied with your order. We strive to always take care of our customers and resolve any issues as best as we possible can.  We offer replacements when appropriate and, when that is not a suitable solution for a particular situation, we may provide both full and partial refunds. Please note, when paying by credit card, refunds may take up to 5-7 business days to process to your account.

Delivery

For delivery orders, we may require a delivery fee or minimum order amount, as specified by the software when placing your order. These delivery fees and minimum amounts may change depending on your delivery location. Delivery may be restricted to certain regions, and delivery areas are subject to change at any time. The time quoted by our software when placing your order is an estimate. While we will make a reasonable effort to deliver your food within the times quoted when placing your order, delivery times may vary.  Delivery times are subject to change based on the size of your order and the amount of time it takes to complete your order, as well as environmental conditions such as weather.

Should you have questions, we're happy to respond. Please contact us at [email protected]‬.


Privacy Policy
 
Protecting your privacy is important to us. With this in mind, in alignment with our ordering partner(s), we provide this Privacy Policy.
 
The Information We Collect and How We Use It
 
On the Website, you may register as a User and/or place an Order for food or other Goods. The types of information collected when you access the Website may include:
 
1. Your name and the name of your company
2. Contact and billing addresses
3. Your electronic mail (“email”) address
4. Your phone and fax numbers
5. Credit card or debit card information
6. Your primary dining city
7. Any information that you may provide in a form on the Website
8. Your ordering history, and any dining information or preferences provided by you
9. The Internet Protocol address from which you accessed the Website
10. The items you clicked on the applicable web page
 
Cookies and Related Data
 
Some of the information collected via the Website is gathered and maintained through the use of "cookies" and other methods. A "cookie" is a small file that is saved on your computer and which may contain information about you, such as your user name and password, or about your use of the Website, such as the page you most recently visited. As a result, the Website is able to (i) recognize you when you access the Website so that you do not have to re-enter your personal or other information each time you visit the Website, (ii) customize and personalize the content we make available to you, (iii) maintain the "state" of your current visit (e.g., to maintain your Order history or the items in your Order), and (iv) alert you to features of the Website. You may disable "cookies," but the Website may not function properly as a result. In addition, we may collect certain non-personal data in connection with the Website. For example, we may collect information on the browser that you use to access the Website, the operating system that you are running, and certain information about the Website you accessed immediately before you accessed the Website.
 
Use of Your Information
 
We share your name, phone number, email address, and contact and billing addresses with our online ordering partner(s) when you place an Order, as well as other third parties for the sake of fulfilling the order. Your order history and other dining information and preferences may be tracked. We may also use and share your information for the following purposes:
 
1. to complete an Order,
2. to provide you with dining gift certificates and other products, promotional materials and services of the Website, under applicable terms and conditions
3. to provide you with information about the services of the Website,
4. to provide services which Users are entitled to under applicable terms and conditions,
5. to produce aggregate statistical data for the improvement of services offered by the Website,
6. to use the aggregate statistical data for promotional purposes,
7. to provide you with restaurant recommendations based on your dining history,
8. for any other purposes related to those above.
 
If you choose to pay using a credit or debit card, your card information is encrypted during transfer over networks. It is encrypted through the Stripe payment gateway and the Payment Card Industry Data Security Standard (PCI-DSS). Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 
For any User, we may aggregate your non-personal data with the non-personal data of our other Users. We also collect and analyze general traffic patterns within our Website to help maintain the flow and content of the Website, and we may use or provide to third parties some or all of this anonymous aggregated information to support our commercial activities or for any other reason.
 
In addition, we may collect other personally identifiable information about you through the Website or through your responses to emails to learn more about you and to provide you with services. We may (i) use your information to support our customer satisfaction initiatives, (ii) from time to time disclose your information to other companies that are affiliates, and (iii) disclose your information to a third party that is a successor to all or part of our business, provided that such third party agrees to comply with the provisions of our Privacy Policy with respect to the use of your information.
 
We may from which you have ordered may, from time to time send information or offers to the email address you provide to us. If you prefer not to receive such email, follow the procedures set forth at the end of each email explaining how you can have your email address removed from the applicable email list. You may not "opt out" of communications relating to an Order.
 
Information from Children
 
By using this site, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site. We do not knowingly solicit or collect information from any individuals under the age of 13, nor do we provide any of our Goods or Services to individuals under the age of 13. If you believe that we have inadvertently collected any such information, or provided any such Goods or Services, please contact us immediately so that we may delete the information.
 
Our Commitment to Data Security

We have put in place certain physical, electronic and managerial procedures with an aim of safeguarding and securing the information we collect. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. To further protect your data, we also urge you to take adequate precautions to protect your personal data, which should include never sharing your User ID (email address) and Password with anyone.
 
How to Access or Correct Your Information
 
You can update your identifiable information by updating your Profile page on the Website. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your personally identifiable information or permitting you to make corrections, and we may refuse access to any Users for the sake of security.
 
Changes to Our Privacy Policy
 
We reserve the right to revise this Privacy Policy from time to time in our discretion. If we modify this Privacy Policy, we will post the revised Privacy Policy, which will take effect immediately upon posting, and we may attempt to notify you of such change through the email address you provide to us. It is your responsibility to periodically review this Privacy Policy.
 
How to Contact Us
 
Should you have questions or concerns about this Privacy Policy or any other matter pertaining to our privacy practices, please send an e-mail [email protected]
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